Last modified on 8 November 2024
Your privacy is important, and we are committed to protecting it. This Privacy Policy covers the information we collect when you use our products, or otherwise interact with us (for example, by attending events or by communicating with us), unless a different policy is displayed. We refer to our products, together with our other services and websites as "Services" in this policy. By accessing or using the Services, you agree to the terms of this Privacy Policy.
1. Information we collect
We collect information you provide directly to us, such as your name and email address when you sign up for the Services. If you sign up for a paid version of the Services, we may store your payment information. We may also collect information about your use of the Services, such as your IP address, browser type, operating system, and usage insights such as the time and duration of your use of the Services, which pages you visit and other statistics.
We process your personal data within the scope of its activities. This includes:
Cookies (on our website): read our cookie policy at https://dscribe.cloud/cookies for more information
Customer information: your first and last name, the name of your company and VAT number, address details, e-mail and any other details you provide us with in any free input field;
Contact information (after an information request) by phone or email: your e-mail address and/or telephone number, as well as the data you provide yourself;
Newsletters: your e-mail address;
Customer information: your first and last name, possibly the name of your company and VAT number, address details and e-mail.
2. Use of information
We use the information we collect to provide and improve the Services, to respond to your inquiries, to personalize your experience, and to communicate with you about the Services. We may also use the information to comply with legal obligations, to enforce our policies, and to protect our rights and the rights of others.
We will use your personal data exclusively for:
Cookies: The maintenance and improvement of our website, the inclusion of personal data in anonymous statistics and direct marketing purposes, with the legal basis of your explicit, prior consent at the time of your first visit to our Website;
Contact information: Answering your questions and requests for information, with the legal basis of performing a service that you have requested;
Contact information and Newsletters: Direct marketing, newsletters, actions and promotions by ourselves, with the legal basis being our legitimate interest in respect of existing customers or your explicit, prior consent if you are not yet a customer of us. You can indicate at any time that you no longer wish to receive our newsletters by using the opt-out option in our newsletters or by contacting us directly by e-mail or telephone;
Customer information: The delivery and invoicing of Services ordered by you and to communicate with you about the Services, with the legal basis of fulfilling a contract that you have requested and for which the processing of your personal data is necessary or because it is required by law or because we have a legitimate interest in doing so.
3. Retention period
We will retain your Personal Data for as long as it is necessary for the purposes of any processing.
4. Sharing of information
We may share your information with third-party service providers who help us to provide and improve the Services. The current list can be obtained upon simple request by e-mail. For each transfer to a third party, we ensure the appropriate security measures with regard to your personal data, including the conclusion of processing agreements where necessary.
If we call on a third party, we always try to use European suppliers so that your personal data remains within Europe. Should your data nevertheless be exported outside the European Union, we take the necessary measures to ensure that your data is kept just as securely as within the European Union. We do this for example by including Standard Contractual Clauses in our agreements with non-European suppliers.
We may also disclose your information to comply with legal obligations, a court order or to protect our rights and the rights of others. We will try to inform you in advance to the best of our ability, unless we cannot do so for legal reasons.
5. Cookies
For our usage of cookies on our website, see https://dscribe.cloud/cookies.
In our products, we partner with Microsoft Clarity to capture how you use and interact with our web interface through behavioral metrics, heatmaps, and session replay to improve our products. Usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of features and opportunities for improvement. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement.
6. Data security
We are committed to trying to make sure that your personal data is secure and make all reasonable and appropriate efforts to protect the confidentiality of your personal data. We have implemented appropriate technical and organizational measures, safeguards and assurances to process your personal data in accordance with the GDPR, in particular to protect your personal data against loss, misuse, or unauthorized alteration or destruction.
Please contact us if you would like more information on the specific measures taken, a detailed security briefing is available.
Despite the measures taken by us, you should be aware that there are always risks associated with sending personal data over the internet. The security and protection of your personal data can never be fully guaranteed, nor can we guarantee that unauthorized third parties will never be able to defeat those measures or use your personal data for improper purposes.
7. Third party links
Our website may contain links to third party websites and/or applications. We are not responsible for the content of these websites and applications and is not responsible for the privacy standards and practices of such third parties. We recommend you to read the relevant privacy policies of these third parties and their websites before you accept their cookies and visit their website to ensure yourself that your personal data is sufficiently protected. Nonetheless, we seek to protect the integrity of our Website and welcome any feedback about these websites and/or applications.
8. Your rights
You have the right to consult your personal data and the use we make of them or to request a copy of them at any time and free of charge. You also have the right to request the correction or (in some cases) deletion of your data. You may also request that the processing of your Personal Data be restricted in a number of cases listed in the GDPR. You have the right to oppose the processing of your Personal Data if you have serious and legitimate reasons for doing so that exceed our need to process your data or to withdraw a previously given consent. You also have the right to object at any time to the use of personal data for direct marketing purposes, even without having to provide a reason for doing so. You have the right to request your Personal Data in digital and readable form and/or to have them transferred to another service provider of your choice.
You can exercise your rights by e-mail to legal@dscribedata.com.
Finally, you have the right to lodge a complaint with the Belgian Data Protection Authority (or any other competent data protection authority ) if you believe your privacy rights have been violated:
GBA/APD
Drukpersstraat 35
1000 Brussels
Tel : +32 (0)2 274 48 00
9. Liability
If we have legitimately transmitted your personal data to a third party (not being our (sub-)processor), we shall not be liable for any unlawful processing or unlawful use by that third party.
Under no circumstances do we accept responsibility for any direct or indirect damages resulting from faulty or unlawful use of the personal data by a third party (not being our (sub-)processor).
Additionally, we are not liable if third parties unlawfully process or use your personal data and we have implemented appropriate technical and organizational measures to prevent such unlawful processing or use.
We are in any case only liable for the damage caused by the processing of personal data if we did not comply with our specific obligations under the GDPR. We will in no event be liable for any special, incidental, indirect or consequential losses or damages.
The foregoing exclusions and limitations shall only apply to the maximum extent permitted by applicable law.
10. Changes to this Privacy Policy
We may update our Privacy Policy from time to time. Thus, we advise you to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on our website. Unless specified otherwise, these changes are effective immediately, after they are posted on this page, and, if necessary, will always be submitted for approval.
11. Contact
If you have any questions about our Privacy Policy, do not hesitate to contact us via legal@dscribedata.com.
Version History
8 November 2024
Some language simplified, with no impact on the content of the Privacy Policy.
16 October 2023
Privacy Policy published.